Questions & Answers
Write us an e-mail via the form, or just send us an e-mail directly at [email protected]
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Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.
What Shipping Methods Are Available?
We send all of our parcels using Royal Mail
The following shipping methods are available:
Royal mail 2nd class postage : FREE
Royal mail 1st class postage: +£1.99 an order
Royal Mail Special Delivery: +£7.99 an order
How long will delivery take?
The following shipping methods are available for the UK:
Royal mail 2nd class postage : 3-5 Working Days
Royal mail 1st class postage: 1-2 working days
Royal Mail Special Delivery: next day delivery
Do You Ship Internationally?
Yes, we ship all around the world
What Payment Methods Are Accepted?
We accept all card payments through the secure Stripe gateway, as well as Paypal. Payment options are available on checkout. If you are using an Apple device you can also pay through Apple Pay.
Is Buying On-Line Safe?
Yes, it is very secure as we use an SSL based software to stop hackers from getting your encrypted login details
ORDERS AND RETURNS
How do I place an Order?
Just add all your desired products to your basket and follow the checkout procedure, we have made this as simple as possible but if you have any issues please contact us on here.
Do I need an account to place an order?
You can check-out as a guest and not create an account, however creating an account helps you keep your order history all in one place and allows you access to our exclusive news and offers if you opt-in to subscribing to our newsletter.
How Do I Track My Order?
We offer tracking on the website when the order is made with special delivery
this will auto update and be sent via email
How Can I Return a Product?
If for any reason you are not happy with your purchase, we offer a full refund (excluding delivery charge) If the items have been dispatched to us within 14 days of delivery or collection – provided the items are new and unused. Please note You will be liable for the delivery charge.
Please contact here to return your item. detailing your name, order number and reasons for return.
Once we have received your items, we will process your refund within 5 working days.